Assistant – Timber & Boards
This is an exciting time for NP Group as we heavily invest in our employees, with a culture of continuous development and the goal to become ‘the employer of choice’.
The key responsibilities include, but are not limited to:
- Working within a small team to build and maintain strong customer relationships, driving sales and seeking new business opportunities with new and existing customers.
- Assisting with the day-to-day operations in the department both over the phone and in person.
- Greeting customers, offering assistance, recommending products, offers and referring to experts when required.
- Ensuring excellent customers service levels are always achieved, in person and over the phone, building long term relationships and reputation.
- Providing customers with product information by staying informed on the latest industry trends.
- Processing orders and working with other departments to schedule deliveries.
- Researching required information using available resources.
- With the use of a Forklift truck – re-stock the department and move stock to other areas of the business.
- Working with a strong team ethos to ensure an efficient, productive and organised department is maintained.
- Working collaboratively to complete the required daily duties.
- Handling and resolving basic complaints and escalating if necessary.
Key skills we will be looking for include:
- Sales and customer service experience.
- Understands and adheres to client confidentiality.
- Holds a valid Forklift truck licence or is willing to complete training to obtain a valid license.
- Ability to multi-task, prioritise and work well under pressure.
- Excellent verbal, written communication and listening skills.
- Ability to work within a team and collaboratively across departments.
- Good IT skills and ability to adapt to bespoke software.
- Organised with a high level of accuracy and attention to detail.
- Works in a professional manner in all aspects of the role.
- Basic commercial awareness.
This is a permanent position with an ever-improving benefits package including holiday allowance, competitive salary, health insurance, employee discount, employee assistance programme, training, and development opportunities and more.
For more information or to download an application form, please visit www.norman-piette.com, our Facebook page, contact the People team on 245801 or email people@np-group.com.